Fit4Less FAQs: Do You Have Questions? We Have Answers!

Club capacity is calculated on a club-by-club basis based on the square footage of the club or following guidelines set out by public health authorities.

Members are given a 15-minute grace period before their timeslot may be given to a standby member.  If capacity allows, you will still be able to get in for a workout.

Black Card members can use any open club location. 4Less members will be welcomed back to their Home Club location.

We encourage everyone to cancel a workout if they can’t make it. This will allow another member to use the spot! Workouts can be cancelled even after the time-slot has started. Not cancelling your workout time-slot may result in a one week membership suspension (please don’t make us do this!).

When logged in, simply click on your existing booking, confirm your cancellation, and you're done! The time slot will then be open for another member to use.

Members are allowed to book two days in advance to allow all members the opportunity to get a time slot.  We're hoping these new "for now" changes are only a temporary measure to keep staff and members safe and healthy, as we need to ensure proper cleaning and sanitizing of the clubs.

If no time-slots are showing when you’re booking a workout, it means that the club has hit the daily maximum for bookings. We recommend checking back later in case someone has cancelled their workout that day, or, if you have a Black Card, booking at your next closest club.

We also experience no-shows so if your preferred time-slot it’s at capacity but you’d like to try to get into the gym, you can show up 10 to 15 minutes after to time-slot has started. If capacity allows, you will be able to get in for a workout.

As we're currently allowing members to book two days in advance, we recommend booking early to ensure you get the time slot you want!

Once you've created an account by inputting your membership number and email, and created a password, you're ready to login! Simply use your email and new password.

To create an account, you'll need two things:

1) Your email (that is connected to your membership)

2) Your membership number*

Once these are entered, you'll be prompted to create a password. After this, your email and password are all that's needed to book a workout!

*Your membership number was emailed to you at the time of signing up. You may find this by searching "Welcome to Fit4Less" in your inbox. If you still can't find your membership number, a club Host would be happy to help either in person or over the phone. Find your Home Club's phone number here!

We're hoping our new "for now" hours are only a temporary measure to keep staff and members safe and healthy, as we need to ensure proper cleaning and sanitizing of the clubs.

Booking a workout is easy and can be done in three simple steps!

Step 1: Create an Account

Before booking your first workout, you'll need to create an account. Don't worry, you'll only need to do this once! To start, you’ll need the email we have on file and your membership number. Your membership number was emailed to the email address we have on file or it can be found in your membership contract email (search “Welcome to Fit4Less” in your inbox)
*Your membership number is NOT the number on your membership card or key tag.

Step 2: Sign In

Once you’ve created an account, sign in using your email and password.

Step 3: Book a Workout

Once logged in, you'll see your Home Club and time slots to book a workout. Simply select the time you'd like book your workout*, confirm your reservation, and you're done! Once successfully booked, you will receive an email confirmation with your next workout!

If you don't see a time that you'd like to book, it means that time slot has reached it's capacity. We recommend checking back later, as a time-slot may have opened up if another member cancelled their reservation, or, if you have a Black Card, booking at your next closest club.

Fit4Less will be following all mask guidelines and protocol as set out by Regional Health Units. Some clubs will require members to wear masks for the entirety of their workout, while others allow masks to be removed while performing an exercise. For example, walking to your next machine? Mask up! Please come prepared with a mask.

Exceptions include people who cannot wear a mask for medical reasons or those who require accommodation in accordance with the Human Rights Code. A mask can be cloth (non-medical), disposable or medical.

Your membership number can found in your membership contract that was emailed to you when you joined (search "Welcome to Fit4Less" in your inbox).

Your membership number is not the number on your membership card or tag.

This amenity varies depending on location. Please check the clubs location page.

COVID-19 Update: Showers are closed during Phase 1 of reopening.

Absolutely! Your friend will simply need to purchase a Guest Pass during staffed hours in order to enter a club or, at some locations, from a self-service kiosk. Alternatively, you can bring a friend on one of our Free Workout Days, held on the last Thursday of every month and workout completely free!

COVID-19 Update: Free Workout Days are currently suspended. Guest Passes are currently not for sale. We have introduced NEW No Commitment memberships should you choose to try out Fit4Less.

The FastPass is a bracelet that will grant you access to the club instead of a membership card. They can be purchased at select clubs for $15 + applicable tax. Ask a Host for more details!

Great news! All 1-Year Paid in Full memberships have been automatically extended to match the duration of the closure, so nobody misses out on gym time.

We have introduced a wide variety of cleaning measures to ensure the safety of our members and staff, like hand sanitizing stations, increased cleaning, hospital grade disinfectant and more. Check out The "For Now" Fit4Less for more details.

No, we appreciate your loyalty and because of this you don’t have the pay this fee!

We want to ensure our clubs are safe and clean for all members and staff but with this comes increased costs (being squeaky clean doesn’t come cheap). We have added an Annual Cleanliness Fee so that we can offer our members the cleanest facilities out there. This $44 plus applicable tax is charged on a member's anniversary date.

You can speak to an in-club Host in person or over the phone (find the phone number here) to request to be added to the email list. This may take up to 5 business days to be successfully added to the list.

To ensure proper cleaning and sanitizing of the equipment, the club will only be available during staffed hours. To check the hours for your Home Club, please find your location. We are hopeful this is a "just for now" change and hours will return to normal in the future.

To ensure proper cleaning and sanitizing, the clubs will not be open 24/7. Showers will also be closed. We're hoping this is only a temporary measure to keep staff and members safe and healthy! All other amenities are available.

We're hoping this is only a temporary measure to keep staff and members safe and healthy!

To ensure everyone has a chance to visit our clubs, each member will be limited to booking one time slot per day.

Workouts will be limited to 75 minutes with a 15 minute change over time. Members are given a 15-minute grace period before their timeslot may be given to a standby member.  If capacity allows, you will still be able to get in for a workout.

Please check your spam and junk folder if you don't see this email in your inbox.

Check out our YouTube Channel for workouts you can do from home!

Unfortunately, due to the quick action that was needed to close our clubs, we were unable to stop payments made on Monday, March 16th. When the clubs re-open, members will be compensated for the time they have paid for.

Your contract renewal date will be exactly one year after you've signed up for a membership. This date is stated in your contract that was emailed to you upon signing up for your membership. To find this email in your inbox, search for 'Welcome to Fit4Less" (be sure to check your spam and junk folder). If you're unable to find your contract in your email inbox, please see a Host in club for assistance, or you can call the club by finding the phone number here!

You can purchase a single-use guest pass for $12 + applicable taxes from one of our Hosts or, at some locations, from a self-service kiosk.

COVID-19 Update: Guest Passes are currently not for sale. We have introduced NEW No Commitment memberships should you choose to try out Fit4Less.

If you're looking to update any banking information or change payment information, or you're looking to pay a balancing owing or pay for the remainder of your year, please see an in-club Host or Manager for assistance, or you can call the club by finding the phone number here!

Your Black Card Friend may only use your membership when you're not using the club. Your Black Card Friend can only use the same amenities as a 4Less member.

If you'd like to bring a friend who's not a member, they will need to purchase a Guest Pass during staffed hours in order to enter a club or, at some locations, from a self-service kiosk. Alternatively, you can bring a friend on one of our Free Workout Days, held on the last Thursday of every month and workout completely free!

COVID-19 Update: Free Workout Days are currently suspended.

Depending on the type of membership payment you choose, Paid-in-Full or Preauthorized-Payment, your payment type will vary.

For a 1-Year Paid-in-Full membership, you can pay with Credit, Debit, or INTERAC Online.

For a 1-Year Commitment or No-Commitment membership, you will need your banking information (shown below) to set up automatic payment withdrawals (pre-authorized payments).

*Note: Please be sure to enter your correct email when signing up, as your contract and membership communications will be sent to this email address.

There are no women's only sections in the clubs, however, we heavily value a no judgement environment so everyone can feel comfortable when they're working out!

Staffed hours vary by club location. To find out your club's staffed hours, check your club location.

A membership card is always required to enter a club. If a Fit4Less Member or Black Card Friend does not have the membership card with them they will not be granted access into the club. If your card has been lost/stolen, a new card can be purchased during staffed hours (see my club hours) for $15 + applicable taxes.

A Happy Minor is anyone who is between 16 and the age of majority in the province of where their club is located (defined in future reference as 16-18/19). A Happy Minor may only use Fit4Less clubs as 4Less members, and only during staffed hours (see my club hours). Hydro massage bed and massage chair access is available for purchase for $5+tax per session.

People who are 16-18/19 that wish to join Fit4Less, must bring their parent/legal guardian into the club with them to register. At this time, memberships cannot be purchased online by someone who is age 16 to 18/19 years old.

If you require a receipt, please visit fit4less.ca/privacy-policy and locate the Print Personal Information Request Form at the bottom of the page. Please complete the form and send it back to us at privacyofficer@fit4less.ca. A response will be sent to the applicant within 30 days of receiving the signed form.

To check in, simply scan your membership card and enter through the doors, that's it! Each visit, you'll be required to scan your membership card to enter. If you signed up online and don't have your membership card yet, just visit an in-club card dispensing kiosk (where available) or see a Host at the front desk for assistance.

COVID-19 Update: Members are currently required to book a workout time-slot online before coming to the club.

In addition to 50+ pieces of cardio equipment, a variety of strength training equipment and a large free weight area (5 lb to 75 lb dumbbells), Fit4Less also features virtual cycling, virtual classes and a 30 Minute Express Circuit. During staffed hours additional amenities are also available including tanning, massage chairs, hydro massage beds and cooler drinks.

Absolutely! Visit the Club you’re interested in during staffed hours and ask the Host if they could give you a tour. Every Club also offers Free Workout Days on the last Thursday of every month to give non-members the opportunity to try out the equipment before signing up!

COVID-19 Update: We would be happy for you to take a look around the club as long as capacity allows at the time you visit.

A new member needs to be 16 years of age or older to join or use a Fit4Less club. Anyone who is between 16 and the age of majority in the province of where their club is located is known as a Happy Minor.

Happy Minors may only use Fit4Less clubs as a 4Less member, and may only use the club during staffed hours. People who are 16-18/19 that wish to join Fit4Less, must bring their parent/legal guardian into the club with them to register. At this time, memberships cannot be purchased online by someone who is age 16 to 18/19 years old. For more on the minimum age for joining a Fit4Less, please see your club for details.

Many of our clubs have Virtual Fitness Studios and Virtual Cycling – These studios offer tons of fitness videos for all types of workouts and fitness levels led by a virtual instructor. To see if your club has this amenity, please visit fit4less.ca/locations and find your club.

Memberships can be purchased online at any time or at any Fit4Less location during staffed hours (see my club hours). If you plan to sign up for a membership in club, please bring your pre-authorized payment information with you. This can be easily located on your personal banking mobile app, online banking or simply bring a void cheque. If you purchase your membership online, you can pick up your membership card at the club during staffed hours. Check your club location page for hours.

In order to keep membership prices low, Fit4Less does not offer these services. However, if these are requirements for you achieving your fitness goals, check out options available at GoodLife Fitness.

In addition to 50+ pieces of cardio equipment, strength and training equipment, free weights (and more!), Black Card Members may enjoy additional in-club amenities, such as unlimited use of Hydro Massage Beds and Massage Chairs, free tanning, and access to any Fit4Less location in Canada. Check here for a full list of Black Card benefits.

As a Black Card member, you receive a t-shirt and bag as a gift for joining! If you’re not a Black Card member, you can purchase a t-shirt or bag for $10+applicable tax, each.

Let’s get you started! Come into your home Fit4Less club and pick up your membership card during staffed hours. One of our friendly Hosts can’t wait to show you how it works.

COVID-19 Update: Holiday hours may vary during Phase 1 of reopening. Please find your Home Club here for updates!

When you sign up online, you'll receive a confirmation email with your membership contract and instructions to get your card. Depending on your home club, you will either retrieve your card from a self-service kiosk located at the club, or from one of our friendly Hosts - but don't worry, this will all be detailed in your confirmation email!

There are small instructional visuals on all machines to help you out! If you're still unsure how a machine works, a Host would be happy to give you a full walk-through.

A membership card is always required to enter a club. If a Fit4Less member or Black Card Friend does not have the membership card with them they will not be granted access into the club.

If something isn't working properly, you can inform our Host that the machine is down so we can get maintenance out right away to fix it. If you require the machine for your workout, our Hosts would be happy to suggest an alternate workout that works the same muscle.

You can, who doesn't love to share their gym progress! If you choose to use your camera, we ask that you not capture other members in pictures due to privacy issues.

Instead of offering one time discounts or deals, we keep prices low and affordable year-round with memberships starting at $4.99 every two weeks plus a $44 joining fee and applicable tax (a $44 Annual Cleanliness Fee is charged on your anniversary date).

We don’t currently offer Wi-Fi at our Clubs.

In-club purchases such as tanning lotion or cooler drinks can be made through debit or credit card. When paying for a membership the options vary depending on the membership type selected. Commitment and No Commitment memberships are paid using pre-authorized payments taken directly from your bank account. The fee due at the time of joining can be paid using debit or credit card, Interac Online or using the bank account provided. 1-Year Paid in Full memberships are paid using debit card, credit card or Interac Online.

The TV channels are preset and can’t be changed by Hosts. We try our best to select channels that appeal to a wide variety of audiences.

When purchasing a 1 Year Paid in Full membership, a $44 Administration Fee is applied. This fee is paid at the time of joining and, should you choose to renew your membership, at the time of renewal.

In order to keep prices low, we don't offer towel service. Instead, we leave it up to members and guests to provide their own towels.

COVID-19 Update: Showers are closed during Phase 1 of reopening.

Absolutely! If you sign up for a PAP membership, you can put a credit of 1 year of membership fees on your account. This results in your payments being made without any withdrawals from your bank card. You will still need to enter banking information at the time of joining.

This amenity varies depending on location. You can also purchase cooler drinks in-club to help keep you hydrated.

You can change any personal or banking information by submitting a request in-club with one of our friendly Hosts, or you can call the club by finding the phone number here!

Clubs with unstaffed hours either have: Emergency Response Stations with audio/video communication to a live agent or emergency dispatch; Panic Buttons that will send a signal to police services.

Our memberships are non-transferable, but with Black Card Friends, a friend or family member can use your membership if you’re not! They'll simply need to login and book a workout on their account.

We ask you not to use chalk because of any possible allergies from other people in the club, and our commitment to keeping our clubs clean and allergen-free.

When choosing a 4Less membership, you are committing to the selected club as your home location. Transfers of your membership to other locations are not permitted. If you would like to use other Fit4Less locations, you may upgrade to a Black Card membership. 

Please feel free to use our lockers during your workout, we just ask that you provide your own lock! Please note that any items left over night will be removed.

Great news! All new memberships (with the exception of 1 year paid-in-full) are no-commitment! 

Absolutely! Not only will indoor shoes help you with your workout, it’ll also help keep the club clean! You can store your outdoor shoes in a locker, or on the shoe rack.

A Black Card Member must show their membership before using any of the amenities. When tanning, photo ID is required in addition to the Black Card membership.

We are a no judgement gym, so wear what makes you feel good, and the people around you feel comfortable. Tops, such as t-shirts or tank tops, and bottoms, such as shorts or workout pants, are required. Comfortable, breathable clothing and indoor running shoes are a good place to start. We recommend that you always bring a lock for use of our free lockers, a water bottle to hydrate, and a towel for drying off.

Tanning Beds and showers are closed 30 minutes prior to unstaffed hours*. To find your club’s staffed hours, please visit Fit4Less.ca/locations.

*At select locations, all amenities turn off 30 minutes prior to unstaffed hours. Please see a Host for details.

COVID-19 Update: All Black Card amenities will close 30 minutes prior to the club closing to ensure daily deep cleaning occurs.

Our Hydro Massage Beds are perfect for relaxation and post-workout recovery. The combination of hot and cold water is used to localize pressure on sore spots and loosen up your muscles. To check if your Club has this Black Card Amenity, please visit Fit4Less.ca/locations.

The Black Card amenities are only available during staffed hours. Please note that tanning beds and showers close 30 minutes prior to unstaffed hours* for a daily deep clean. To find your club’s staffed hours, you can visit Fit4Less.ca/locations. 

*At select locations, all amenities turn off 30 minutes prior to unstaffed hours. Please see a Host for details.

COVID-19 Update: All Black Card amenities will close 30 minutes prior to the club closing to ensure daily deep cleaning occurs.

This is a circuit designed to give you the ultimate full body workout! There is a designated area for this circuit with all the machines labeled and detailed with what muscle is being worked, as well as how to use the machine. Visit Fit4Less.ca/workouts for more information.

Black Card members can share their card with friends and family who are the age of majority or older as stated in their province. The Black Card Friend has access to the home Fit4Less club of the Black Card member and other amenities available to 4Less members. Black Card Friends must register on their first visit during staffed hours and may not access the club at the same time as the Black Card member.

In addition to your Black Card membership, any member who appears to be less than 25 years old will be required to show photo ID. All tanners must: be the age of majority in the province where the club is located, follow SMART Tanning Guidelines, wear tanning goggles every time they tan, and space their sessions at least 48 hours apart.

Simply give your membership card to your friend or family member. On their first visit they will be asked to sign a Health History form. Only ONE person per Black Card is allowed in the club at a time. Remember your Black Card Friend must be age of majority in the province of residence and may choose to purchase Black Card amenities on a per use basis.

COVID-19 Update: All Black Card Friends must have the Black Card member book their workout time slot online prior to coming to the club.

You can find the addresses to all of our locations by visiting Fit4Less.ca/locations.

The Black Card amenities vary from club-to-club. You can contact your club to inquire about what amenities are available. To find your club’s contact information, please visit Fit4Less.ca/locations.

You can get a hold of your club via phone number. To find this information, please visit Fit4Less.ca/locations and locate your Home Club. 

The Black Card Membership gives members access to all Fit4Less Clubs across Canada. At this time, your Fit4Less membership will not work at EconoFitness in Quebec.

If you would like to bring a guest with you, there is a guest fee of $12 + applicable taxes per visit. Please note that guests under 16 years of age are not permitted.

COVID Update: Guest Passes are currently unavailable. Thank you for your understanding!

Absolutely! There are so many great benefits to becoming a Black Card member! You can upgrade your Fit4Less membership by sending a request to Membership Changes. Check out the Black Card benefits here.

If you have a 1-Year Paid in Full membership, your membership will end at the conclusion of the commitment (contract) period. If you have a No Commitment or Commitment (Preauthorized Payment) membership, your membership will continue on a month-to-month basis unless we are notified of your cancellation. To cancel outside a commitment period, we will need 30 days’ notice to cancel.

Please note that new memberships are now no-commitment (with the exception of 1-year paid-in-full). 

Happy Minors may only use a Fit4Less club as a 4Less member, and are to access the club during staffed hours only. Check-ins must be at least 30 minutes prior to staffed hours ending. Access to massage chairs and hydro massage beds may be purchased for $5+tax.

You can check the terms of your membership by looking at your Membership Agreement, which was emailed to you at the time of signing up.

There is a 30 Minute Pass Back Rule that blocks your card from being scanned more than once within 30 minutes.

The option to Lock in your Rate is an opt-in option when signing up. By Locking in your Rate, you’re ensuring that your original membership rate never increases for as long as you maintain your membership. This is charged on January 1st, April 1st, July 1st and October 1st.

If you need to cancel your membership immediately after purchasing it, you may review your contract in accordance to the Consumer Protection Act in your province. You may request a cancellation at your Home Club in person or by calling your Home Club directly. You can find the phone number by searching for your club here.

Downgrades are only possible if you have a Commitment Black Card Membership that is outside of the one-year commitment period.

COVID-19 Update: We know you may feel uncertain about returning to the gym at this time. In order to allow peace of mind, we are allowing temporary membership freezes to give you time to adjust. Freezing your membership will ensure your rate stays the same for the amount of time your membership is frozen. Please send a request through our Membership Changes form to place out membership on freeze. 

You may cancel your membership in-club, or over the phone by finding the phone number here. We require at least 30-days' notice to cancel your membership. If you are still in your commitment period, you’re required to pay out the year. If you purchased a 1-Year Paid in Full membership, your membership is non-refundable.

Black Card members who have a 'No Commitment' membership or those who purchased a membership as of June 22, 2020 (excluding 1-Year Paid in Full memberships), may cancel their membership at any time with 30-days notice.

A Fit4Less membership provides access to Fit4Less clubs only. Similarly, a GoodLife Fitness membership provides access to GoodLife clubs only.