Help! I didn't get my email with the Virtual Fitness videos!
Please check your spam and junk folder if you don't see this email in your inbox.
Where can I watch Fit4Less Virtual Fitness videos?
Emails with unique links were sent to current Fit4Less members. Simply click on the link and viola! Free Virtual Fitness classes you can do from the comfort of your own home!
Why was I charged when the clubs closed?
Unfortunately, due to the quick action that was needed to close our clubs, we were unable to stop payments made on Monday, March 16th. When the clubs re-open, members will be compensated for the time they have paid for.
What happens to my membership while the clubs are closed?
All memberships are currently on hold until further notice! Members who are on bi-weekly payments will not have fees taken out of their account during this time. Additionally, those who have 1-Year Paid in Full memberships will have their membership extended equal to the amount of time the clubs were closed. No one will pay for any time they do not receive.
When will my gym reopen?
There is no set date to re-open the clubs at this time. However, we are closely monitoring the situation and following the advice of Canada’s public health authorities. Members will be notified of any changes or club openings in the future.
When will my contract be renewed?
Your contract renewal date will be exactly one year after you've signed up for a membership. This date is stated in your contract that was emailed to you upon signing up for your membership. To find this email in your inbox, search for 'Welcome to Fit4Less" (be sure to check your spam and junk folder). If you're unable to find your contract in your email inbox, please speak to a Host or Manager.
Where can I change my membership information or personal information?
To change membership information banking information, or personal information, please speak to one of our friendly Hosts or Managers for assistance.
How do I get a guest pass?
You can purchase a single-use guest pass for $10 + applicable taxes from one of our Hosts or, at some locations, from a self-service kiosk.
Where can I access my contract?
Your membership contract was emailed to you upon signing up. To find this in your inbox, please search 'Welcome to Fit4Less' (be sure to check your spam and junk folder). If this email was accidentally deleted, or you never received it (usually from entering an email incorrectly), please see a Host or Manager for assistance. Your email will be confirmed, and a copy of your contract can be sent to you upon request.
How do I change my payment method?
If you're looking to update any banking information or change payment information (like pay for the remainder of year), please see an in-club Host or Manager for assistance.
Can I bring a friend to workout if I have a Black Card membership?
Your Black Card Friend may only use your membership when you're not using the club. Your Black Card Friend can only use the same amenities as a 4Less member.
If you'd like to bring a friend who's not a member, they will need to purchase a Guest Pass during staffed hours in order to enter a club or, at some locations, from a self-service kiosk. Alternatively, you can bring a friend on one of our Free Workout Days, held on the last Thursday of every month and workout completely free!
What do I need to sign up online?
Depending on the type of membership payment you choose, Paid-in-Full or Preauthorized-Payment, your payment type will vary.
For a 1-Year Paid-in-Full membership, you can pay with Credit, Debit, or INTERAC Online.
For a 1-Year Commitment or No-Commitment membership, you will need your banking information (shown below) to set up automatic payment withdrawals (pre-authorized payments).
*Note: Please be sure to enter your correct email when signing up, as your contract and membership communications will be sent to this email address.
Is there a women's only section?
There are no women's only sections in the clubs, however, we heavily value a no judgement environment so everyone can feel comfortable when they're working out!
When are my club's staffed hours?
Staffed hours vary by club location. To find out your club's staffed hours, check your club location.
What if I forget or lose my membership card?
A membership card is always required to enter a club. If your card has been lost or stolen, a new card can be purchased during staffed hours (see my club hours) for $10 + applicable taxes.
If you'd like easier access, a FastPass is also available for purchase for $10 + applicable taxes!
What's a Happy Minor?
A Happy Minor is anyone who is between 16 and the age of majority in the province of where their club is located (defined in future reference as 16-18/19). A Happy Minor may only use Fit4Less clubs as 4Less members, and only during staffed hours (see my club hours). Hydro massage bed and massage chair access is available for purchase for $5+tax per session.
People who are 16-18/19 that wish to join Fit4Less, must bring their parent/legal guardian into the club with them to register. At this time, memberships cannot be purchased online by someone who is age 16 to 18/19 years old.
How do I get a receipt for my membership?
If you require a receipt, please visit fit4less.ca/privacy-policy and locate the Print Personal Information Request Form at the bottom of the page. Please complete the form and send it back to us at email@example.com. A response will be sent to the applicant within 30 days of receiving the signed form.
How do I check into the club?
To check in, simply scan your membership card and enter through the doors, that's it! Each visit, you'll be required to scan your membership card to enter. If you signed up online and don't have your membership card yet, just visit an in-club card dispensing kiosk (where available) or see a Host at the front desk for assistance.
What’s available at Fit4Less?
In addition to 50+ pieces of cardio equipment, a variety of strength training equipment and a large free weight area (5 lb to 75 lb dumbbells), Fit4Less also features virtual cycling, virtual classes and a 30 Minute Express Circuit. During staffed hours additional amenities are also available including tanning, massage chairs, hydro massage beds and cooler drinks.
Can I get a tour before I commit to signing up?
Absolutely! Visit the Club you’re interested in during staffed hours and ask the Host if they could give you a tour. Every Club also offers Free Workout Days on the last Thursday of every month to give non-members the opportunity to try out the equipment before signing up!
How old do I have to be to join Fit4Less?
A new member needs to be 16 years of age or older to join or use a Fit4Less club. Anyone who is between 16 and the age of majority in the province of where their club is located is known as a Happy Minor.
Happy Minors may only use Fit4Less clubs as a 4Less member, and may only use the club during staffed hours. People who are 16-18/19 that wish to join Fit4Less, must bring their parent/legal guardian into the club with them to register. At this time, memberships cannot be purchased online by someone who is age 16 to 18/19 years old. For more on the minimum age for joining a Fit4Less, please see your club for details.
Does Fit4Less offer fitness classes?
Many of our clubs have Virtual Fitness Studios and Virtual Cycling – These studios offer tons of fitness videos for all types of workouts and fitness levels led by a virtual instructor. To see if your club has this amenity, please visit fit4less.ca/locations and find your club.
How do I get a membership?
Memberships can be purchased online at any time or at any Fit4Less location during staffed hours (see my club hours). If you plan to sign up for a membership in club, please bring your pre-authorized payment information with you. This can be easily located on your personal banking mobile app, online banking or simply bring a void cheque. If you purchase your membership online, you can pick up your membership card at the club during staffed hours. Check your club location page for hours.
Does Fit4Less offer personal training and child minding?
In order to keep membership prices low, Fit4Less does not offer these services. However, if these are requirements for you achieving your fitness goals, check out options available at GoodLife Fitness.
What’s the difference between the Black Card membership and the 4Less membership?
In addition to 50+ pieces of cardio equipment, strength and training equipment, free weights (and more!), Black Card Members may enjoy additional in-club amenities, such as unlimited use of Hydro Massage Beds and Massage Chairs, free tanning, and access to any Fit4Less location in Canada. Check here for a full list of Black Card benefits.
How do I get a Fit4Less t-shirt or bag?
As a Black Card member, you receive a t-shirt and bag as a gift for joining! If you’re not a Black Card member, you can purchase a t-shirt or bag for $10+applicable tax, each.
How do I get my membership card?
Let’s get you started! Come into your home Fit4Less club and pick up your membership card during staffed hours. One of our friendly Hosts can’t wait to show you how it works.
Can I work out on holidays?
Our 24/7 clubs remain open on ALL holidays – however, they will remain unstaffed. If you don't know if your home club is 24/7, please see at fit4less.ca/locations.
I signed up online, how do I get my membership card?
When you sign up online, you'll receive a confirmation email with your membership contract and instructions to get your card. Depending on your home club, you will either retrieve your card from a self-service kiosk located at the club, or from one of our friendly Hosts - but don't worry, this will all be detailed in your confirmation email!
What if I can’t figure out how a machine works?
There are small instructional visuals on all machines to help you out! If you're still unsure how a machine works, a Host would be happy to give you a full walk-through.
Do I need to bring my card every time?
A membership card is always required to enter a Club. If a Fit4Less member or Black Card Friend does not have the membership card with them they will not be granted access into the club.
What do I do if a machine is broken?
If something isn't working properly, you can inform our Host that the machine is down so we can get maintenance out right away to fix it. If you require the machine for your workout, our Hosts would be happy to suggest an alternate workout that works the same muscle.
What’s a FastPass?
The FastPass is a bracelet that will grant you access to the club instead of a membership card. They can be purchased at select clubs for $10 + applicable tax. Ask your club for more details!
Can I record my workouts or take pictures?
You can, who doesn't love to share their gym progress! If you choose to use your camera, we ask that you not capture other members in pictures due to privacy issues.
Do you offer any promotions or discounts?
Instead of offering one time discounts or deals, we keep prices low and affordable year-round with memberships starting at $4.99 every two weeks plus a $44 joining fee and applicable tax.
Do your clubs have Wi-Fi?
We don’t currently offer Wi-Fi at our Clubs.
What payment methods do you accept?
In-club purchases such as tanning lotion or cooler drinks can be made through debit or credit card. When paying for a membership the options vary depending on the membership type selected. Commitment and No Commitment memberships are paid using pre-authorized payments taken directly from your bank account. The fee due at the time of joining can be paid using debit or credit card, Interac Online or using the bank account provided. 1-Year Paid in Full memberships are paid using debit card, credit card or Interac Online.
Can you change the channel on the TVs?
The TV channels are preset and can’t be changed by Hosts. We try our best to select channels that appeal to a wide variety of audiences.
How does the Administration Fee on the 4Less 1-Year Paid in Full membership work?
When purchasing the 4Less 1 Year Paid in Full membership, a $44 Administration Fee is applied. This fee is paid at the time of joining and, should you choose to renew your membership, at the time of renewal. To avoid paying this fee, please choose the 4Less 1 Year Commitment membership option or a Black Card membership.
Can I get a towel if I decide to shower?
In order to keep prices low, we don't offer towel service. Instead, we leave it up to members and guests to provide their own towels.
Can I pay for the year up-front with a commitment membership?
Absolutely! If you sign up for a PAP membership, you can put a credit of 1 year of membership fees on your account. This results in your payments being made without any withdrawals from your bank card. You will still need to enter banking information at the time of joining.
Do your clubs have water fountains?
This amenity varies depending on location. You can also purchase cooler drinks in-club to help keep you hydrated.
How can I update my info?
You can update or change any personal/financial information by speaking to a Host during staffed hours.
What do I do if there’s an emergency during unstaffed hours?
Clubs with unstaffed hours either have: Emergency Response Stations with audio/video communication to a live agent or emergency dispatch; Panic Buttons that will send a signal to police services.
Can I transfer my membership over to someone?
Our memberships are non-transferable, but with Black Card Friends, a friend or family member can use your membership if you’re not!
Can I use chalk in the weight area?
We ask you not to use chalk because of any possible allergies from other people in the club, and our commitment to keeping our clubs clean and allergen-free.
Can I transfer my 4Less membership to another club?
When choosing a 4Less membership, you are committing to the selected club as your home location. Transfers of your membership to other locations are not permitted. If you would like to use other Fit4Less locations, you may upgrade to a Black Card membership.
Where can I put my personal belongings during my workout?
Please feel free to use our lockers during your workout, we just ask that you provide your own lock! Please note that any items left over night will be removed.
Does Fit4Less offer short-term memberships?
We offer a No Commitment Black Card membership (for more visit fit4less.ca/membership). We also offer day passes for $10 + applicable taxes.
Do I need indoor shoes?
Absolutely! Not only will indoor shoes help you with your workout, it’ll also help keep the club clean! You can store your outdoor shoes in a locker, or on the shoe rack.
What do I need to use the Black Card Amenities?
A Black Card Member must show their membership before using any of the amenities. When tanning, photo ID is required in addition to the Black Card membership.
What should I wear to work out? Do I need to bring anything?
We are a no judgement gym, so wear what makes you feel good, and the people around you feel comfortable. Tops, such as t-shirts or tank tops, and bottoms, such as shorts or workout pants, are required. Comfortable, breathable clothing and indoor running shoes are a good place to start. We recommend that you always bring a lock for use of our free lockers, a water bottle to hydrate, and a towel for drying off.
When do the Black Card Amenities turn off?
Tanning Beds and showers are closed 30 minutes prior to unstaffed hours*. To find your club’s staffed hours, please visit Fit4Less.ca/locations.
*At select locations, all amenities turn off 30 minutes prior to unstaffed hours. Please see a Host for details.
What’s a Hydro Massage Bed?
Our Hydro Massage Beds are perfect for relaxation and post-workout recovery. The combination of hot and cold water is used to localize pressure on sore spots and loosen up your muscles. To check if your Club has this Black Card Amenity, please visit Fit4Less.ca/locations.
When can I use the Black Card Amenities?
The Black Card amenities are only available during staffed hours. Please note that tanning beds and showers close 30 minutes prior to unstaffed hours* for a daily deep clean. To find your club’s staffed hours, you can visit Fit4Less.ca/locations.
*At select locations, all amenities turn off 30 minutes prior to unstaffed hours. Please see a Host for details.
What’s the 30 Minute Express Circuit?
This is a circuit designed to give you the ultimate full body workout! There is a designated area for this circuit with all the machines labeled and detailed with what muscle is being worked, as well as how to use the machine. Visit Fit4Less.ca/workouts for more information.
What’s a “Black Card Friend”?
Black Card members can share their card with friends and family who are the age of majority or older as stated in their province. The Black Card Friend has access to the home Fit4Less club of the Black Card member and other amenities available to 4Less members. Black Card Friends must register on their first visit during staffed hours and may not access the club at the same time as the Black Card member.
What do I need to use the tanning beds/booths?
In addition to your Black Card membership, any member who appears to be less than 25 years old will be required to show photo ID. All tanners must: be the age of majority in the province where the club is located, follow SMART Tanning Guidelines, wear tanning goggles every time they tan, and space their sessions at least 48 hours apart.
How can I share my Black Card membership?
Simply give your membership card to your friend or family member. On their first visit they will be asked to sign a Health History form. Only ONE person per Black Card is allowed in the club at a time. Remember your Black Card Friend must be age of majority in the province of residence and may choose to purchase Black Card amenities on a per use basis.
Where’s the closest Fit4Less to me?
What Black Card amenities does my club have?
The Black Card amenities vary from club-to-club. You can contact your club to inquire about what amenities are available. To find your club’s contact information, please visit Fit4Less.ca/locations.
How can I contact my club?
You can get a hold of your Club via phone number or email. To find this information, please visit Fit4Less.ca/locations and locate your home Club.
Does the Black Card Membership give me access to EconoFitness?
The Black Card Membership gives members access to all Fit4Less Clubs across Canada. At this time, your Fit4Less membership will not work at EconoFitness in Quebec.
Can I bring a friend to workout?
Absolutely! Your friend will simply need to purchase a Guest Pass during staffed hours in order to enter a club or, at some locations, from a self-service kiosk. Alternatively, you can bring a friend on one of our Free Workout Days, held on the last Thursday of every month and workout completely free!
Can I upgrade my membership?
Absolutely! There are so many great benefits to becoming a Black Card member! You can upgrade your Fit4Less membership at any Fit4Less club during staffed hours. Check out the Black Card benefits here.
Will my contract end at the end of my commitment period?
If you have a 1-Year Paid in Full membership, your membership will end at the conclusion of the commitment (contract) period. If you have a PAP (Preauthorized Payment) membership, your membership will continue on a month-to-month basis unless we are notified of your cancellation. To cancel outside a commitment period, we will need 30 days’ notice to cancel.
What’s different for a Happy Minor?
Happy Minors may only use a Fit4Less club as a 4Less member, and are to access the club during staffed hours only. Check-ins must be at least 30 minutes prior to staffed hours ending. Access to massage chairs and hydro massage beds may be purchased for $5+tax.
Where can I check the terms of my membership?
You can check the terms of your membership by looking at your Membership Agreement, which was emailed to you at the time of signing up. You can also do this by speaking to a Host during staffed hours.
I doubled scanned my membership card and can’t get in!
There is a 30 Minute Pass Back Rule that blocks your card from being scanned more than once within 30 minutes.
What’s the Rate Guarantee Fee?
The Rate Guarantee Fee is an opt-in option when signing up. By adding rate guarantee, you’re ensuring that your original membership rate never increases for as long as you maintain your membership. The Rate Guarantee Fee is charged on January 1st, April 1st, July 1st and October 1st.
I just purchased a membership but need to cancel, what do I do?
If you need to cancel your membership immediately after purchasing it, you may review your contract in accordance to the Consumer Protection Act in your province. You may also speak to an in Club Host, or email your home Club for assistance. Please find your home club contact information at fit4less.ca/locations.
Can I downgrade from a Black Card to a 4Less membership?
Downgrades are only possible if you have a Commitment Black Card Membership that is outside of the one-year commitment period.
Can I put my membership on hold?
We currently don’t offer holds on memberships.
How do I cancel my membership?
Since we are no longer taking payments for memberships and have reduced staffing due to the COVID-19 pandemic, we will not be processing cancellations at this time. If you are outside your commitment period and would like to cancel, please contact us after you receive notice that our clubs are reopening. We appreciate your understanding. Stay happy and healthy!
Can I use my Fit4Less Membership at GoodLife clubs?
A Fit4Less membership provides access to Fit4Less clubs only. Similarly, a GoodLife Fitness membership provides access to GoodLife clubs only.