Why does my location have 50-minute workout timeslots?
Because of the current Government restrictions in your region, workout timeslots will temporarily be reduced to 50 minutes.
This is to ensure as many members have the opportunity to workout as possible. More timeslots have been added by decreasing the length of workout blocks. Don't worry, you can Instagram those progress pics once you've headed home!
Can I change my membership from a Happy Minor to a regular membership?
If you have a Happy Minor membership but are no longer a minor (anyone who is between 16 and the age of majority in the province of where their club is located), you can now update your membership in-club during staffed hours. When changing your membership over, you may choose to stay a 4Less member, or upgrade to a Black Card membership for unlimited access to all amenities!
*Please note that proof of age is required to update membership.
How are you deciding the club capacity?
Club capacity is calculated on a club-by-club basis based on the square footage of the club or following guidelines set out by public health authorities.
What if I'm late to my time slot?
Members are given a 15-minute grace period before their time slot may be given to a standby member. If capacity allows, you will still be able to get in for a workout.
Can I choose which club to book a workout?
Black Card members can use any open club location. 4Less members will be welcomed back to their Home Club location.
What happens if I don’t show up for my booked workout?
We encourage everyone to cancel a workout if they can’t make it. This will allow another member to use the spot! Workouts can be cancelled even after the time-slot has started. Not cancelling your workout time-slot may result in a one week membership suspension (please don’t make us do this!).
How do I cancel a booked workout?
When logged in, simply click on your existing booking, confirm your cancellation, and you're done! The time slot will then be open for another member to use.
Why can I only book a workout two days in advance?
Members are allowed to book two days in advance to allow all members the opportunity to get a time slot. We're hoping these new "for now" changes are only a temporary measure to keep staff and members safe and healthy, as we need to ensure proper cleaning and sanitizing of the clubs.
Why are no times showing when I try to book a workout?
If no time-slots are showing when you’re booking a workout, it means that the club has hit the daily maximum for bookings. We recommend checking back later in case someone has cancelled their workout that day, or, if you have a Black Card, booking at your next closest club.
We also experience no-shows so if your preferred time-slot it’s at capacity but you’d like to try to get into the gym, you can show up 10 to 15 minutes after to time-slot has started. If capacity allows, you will be able to get in for a workout.
As we're currently allowing members to book two days in advance, we recommend booking early to ensure you get the time slot you want!
How do I login to book a workout?
Once you've created an account by inputting your membership number and email, and created a password, you're ready to login! Simply use your email and new password.
How do I create an account to book a workout?
To create an account, you'll need two things:
1) Your email (that is connected to your membership)
2) Your membership number*
Once these are entered, you'll be prompted to create a password. After this, your email and password are all that's needed to book a workout!
*Your membership number was emailed to you at the time of signing up. You may find this by searching "Welcome to Fit4Less" in your inbox. If you still can't find your membership number, a club Host would be happy to help either in person or over the phone. Find your Home Club's phone number here!
When will the hours go back to 24/7?
We're hoping our new "for now" hours are only a temporary measure to keep staff and members safe and healthy, as we need to ensure proper cleaning and sanitizing of the clubs.
How do I book a workout?
Booking a workout is easy and can be done in three simple steps!
Step 1: Create an Account
Before booking your first workout, you'll need to create an account. Don't worry, you'll only need to do this once! To start, you’ll need the email we have on file and your membership number. Your membership number was emailed to the email address we have on file or it can be found in your membership contract email (search “Welcome to Fit4Less” in your inbox)
*Your membership number is NOT the number on your membership card or key tag.
Step 2: Sign In
Once you’ve created an account, sign in using your email and password.
Step 3: Book a Workout
Once logged in, you'll see your Home Club and time slots to book a workout. Simply select the time you'd like book your workout*, confirm your reservation, and you're done! Once successfully booked, you will receive an email confirmation with your next workout!
If you don't see a time that you'd like to book, it means that time slot has reached it's capacity. We recommend checking back later, as a time-slot may have opened up if another member cancelled their reservation, or, if you have a Black Card, booking at your next closest club.
COVID Update: Do I have to wear a mask while working out?
Fit4Less will be following all mask guidelines and protocol as set out by Regional Health Units. Some clubs will require members to wear masks for the entirety of their workout, while others allow masks to be removed while performing an exercise. For example, walking to your next machine? Mask up! Please come prepared with a mask.
Exceptions include people who cannot wear a mask for medical reasons or those who require accommodation in accordance with the Human Rights Code. A mask can be cloth (non-medical), disposable or medical.
What is my membership number?
Your membership number can found in your membership contract that was emailed to you when you joined (search "Welcome to Fit4Less" in your inbox).
Your membership number is not the number on your membership card or tag.
Do your clubs have showers?
This amenity varies depending on location. Please check the clubs location page.
COVID-19 Update: Showers are closed during Phase 1 of reopening.
Can I bring a friend to workout?
Absolutely! Your friend will simply need to purchase a Guest Pass during staffed hours in order to enter a club or, at some locations, from a self-service kiosk. Alternatively, you can bring a friend on one of our Free Workout Days, held on the last Thursday of every month and workout completely free!
COVID-19 Update: Free Workout Days are currently suspended. Guest Passes are currently not for sale. We have introduced NEW No Commitment memberships should you choose to try out Fit4Less.
What is a FastPass?
The FastPass is a bracelet that will grant you access to the club instead of a membership card. They can be purchased at select clubs for $15 + applicable tax. Ask a Host for more details!
I have a 1-Year Paid in Full membership and missed out on months of gym access. What happens to my membership?
Great news! All 1-Year Paid in Full memberships have been automatically extended to match the duration of the closure, so nobody misses out on gym time.
What have you done to ensure the clubs are clean?
We have introduced a wide variety of cleaning measures to ensure the safety of our members and staff, like hand sanitizing stations, increased cleaning, hospital grade disinfectant and more. Check out The "For Now" Fit4Less for more details.
I’m a current member (joined before March 16th, 2020), do I need to pay the Annual Cleanliness Fee?
No, we appreciate your loyalty and because of this you don’t have the pay this fee!
What is the Annual Cleanliness Fee?
We want to ensure our clubs remain safe, clean and well maintained for our staff and members. The Annual Cleanliness Fee allows us to offer the cleanest facilities out there! We are able to provide members an abundance of cleaning stations, hand sanitizer, sanitizing wipes, regular facility upgrades and maintenance, shorter down time for broken equipment and more.
I don’t get emails from Fit4Less. How can I give you my email?
You can speak to an in-club Host in person or over the phone (find the phone number here) to request to be added to the email list. This may take up to 5 business days to be successfully added to the list.
What are the gym hours during Phase 1?
To ensure proper cleaning and sanitizing of the equipment, the club will only be available during staffed hours. To check the hours for your Home Club, please find your location. We are hopeful this is a "just for now" change and hours will return to normal in the future.
What amenities are open in Phase 1?
To ensure proper cleaning and sanitizing, the clubs will not be open 24/7. Showers will also be closed. We're hoping this is only a temporary measure to keep staff and members safe and healthy! All other amenities are available.
Will I always have to book a time to come to the gym?
We're hoping this is only a temporary measure to keep staff and members safe and healthy!
How often can I book a time slot?
To ensure everyone has a chance to visit our clubs, each member will be limited to booking one time slot per day.
Is there a time limit on my workout?
Workouts will be limited to 75 minutes with a 15 minute change over time. Members are given a 15-minute grace period before their timeslot may be given to a standby member. If capacity allows, you will still be able to get in for a workout.
Help! I didn't get my email with the Virtual Fitness videos!
Please check your spam and junk folder if you don't see this email in your inbox.
Where can I watch Fit4Less Virtual Fitness videos?
Why was I charged when the clubs closed?
Unfortunately, due to the quick action that was needed to close our clubs, we were unable to stop payments made on Monday, March 16th. When the clubs re-open, members will be compensated for the time they have paid for.
When will my contract be renewed?
Your contract renewal date will be exactly one year after you've signed up for a membership. This date is stated in your contract that was emailed to you upon signing up for your membership. To find this email in your inbox, search for 'Welcome to Fit4Less" (be sure to check your spam and junk folder). If you're unable to find your contract in your email inbox, please see a Host in club for assistance, or you can call the club by finding the phone number here!
How do I get a guest pass?
You can purchase a single-use guest pass for $12 + applicable taxes from one of our Hosts or, at some locations, from a self-service kiosk.
COVID-19 Update: Guest Passes are currently not for sale. We have introduced NEW No Commitment memberships should you choose to try out Fit4Less.
How do I change my payment method?
If you're looking to update any banking information or change payment information, or you're looking to pay a balancing owing or pay for the remainder of your year, please see an in-club Host or Manager for assistance, or you can call the club by finding the phone number here!
Can I bring a friend to workout if I have a Black Card membership?
Your Black Card Friend may only use your membership when you're not using the club. Your Black Card Friend can only use the same amenities as a 4Less member.
If you'd like to bring a friend who's not a member, they will need to purchase a Guest Pass during staffed hours in order to enter a club or, at some locations, from a self-service kiosk. Alternatively, you can bring a friend on one of our Free Workout Days, held on the last Thursday of every month and workout completely free!
COVID-19 Update: Free Workout Days are currently suspended.
What do I need to sign up online?
Depending on the type of membership payment you choose, Paid-in-Full or Preauthorized-Payment, your payment type will vary.
For a 1-Year Paid-in-Full membership, you can pay with Credit, Debit, or INTERAC Online.
For a 1-Year Commitment or No-Commitment membership, you will need your banking information (shown below) to set up automatic payment withdrawals (pre-authorized payments).
*Note: Please be sure to enter your correct email when signing up, as your contract and membership communications will be sent to this email address.
Is there a women's only section?
There are no women's only sections in the clubs, however, we heavily value a no judgement environment so everyone can feel comfortable when they're working out!
When are my club's staffed hours?
Staffed hours vary by club location. To find out your club's staffed hours, check your club location.
What if I forget or lose my membership card?
A membership card is always required to enter a club. If a Fit4Less Member or Black Card Friend does not have the membership card with them they will not be granted access into the club. If your card has been lost/stolen, a new card can be purchased during staffed hours (see my club hours) for $15 + applicable taxes.
What's a Happy Minor?
A Happy Minor is anyone who is between 16 and the age of majority in the province of where their club is located (defined in future reference as 16-18/19). A Happy Minor may only use Fit4Less clubs as 4Less members, and only during staffed hours (see my club hours). Hydro massage bed and massage chair access is available for purchase for $5+tax per session.
People who are 16-18/19 that wish to join Fit4Less, must bring their parent/legal guardian into the club with them to register. At this time, memberships cannot be purchased online by someone who is age 16 to 18/19 years old.
How do I get a receipt for my membership?
If you require a receipt, please visit fit4less.ca/privacy-policy and locate the Print Personal Information Request Form at the bottom of the page. Please complete the form and send it back to us at firstname.lastname@example.org. A response will be sent to the applicant within 30 days of receiving the signed form.
How do I check into the club?
To check in, simply scan your membership card and enter through the doors, that's it! Each visit, you'll be required to scan your membership card to enter. If you signed up online and don't have your membership card yet, just visit an in-club card dispensing kiosk (where available) or see a Host at the front desk for assistance.
COVID-19 Update: Members are currently required to book a workout time-slot online before coming to the club.
What’s available at Fit4Less?
In addition to 50+ pieces of cardio equipment, a variety of strength training equipment and a large free weight area (5 lb to 75 lb dumbbells), Fit4Less also features virtual cycling, virtual classes and a 30 Minute Express Circuit. During staffed hours additional amenities are also available including tanning, massage chairs, hydro massage beds and cooler drinks.
Can I get a tour before I commit to signing up?
Absolutely! Visit the Club you’re interested in during staffed hours and ask the Host if they could give you a tour. Every Club also offers Free Workout Days on the last Thursday of every month to give non-members the opportunity to try out the equipment before signing up!
COVID-19 Update: We would be happy for you to take a look around the club as long as capacity allows at the time you visit.
How old do I have to be to join Fit4Less?
A new member needs to be 16 years of age or older to join or use a Fit4Less club. Anyone who is between 16 and the age of majority in the province of where their club is located is known as a Happy Minor.
Happy Minors may only use Fit4Less clubs as a 4Less member, and may only use the club during staffed hours. People who are 16-18/19 that wish to join Fit4Less, must bring their parent/legal guardian into the club with them to register. At this time, memberships cannot be purchased online by someone who is age 16 to 18/19 years old. For more on the minimum age for joining a Fit4Less, please see your club for details.
Does Fit4Less offer fitness classes?
Many of our clubs have Virtual Fitness Studios and Virtual Cycling – These studios offer tons of fitness videos for all types of workouts and fitness levels led by a virtual instructor. To see if your club has this amenity, please visit fit4less.ca/locations and find your club.
How do I get a membership?
Memberships can be purchased online at any time or at any Fit4Less location during staffed hours (see my club hours). If you plan to sign up for a membership in club, please bring your pre-authorized payment information with you. This can be easily located on your personal banking mobile app, online banking or simply bring a void cheque. If you purchase your membership online, you can pick up your membership card at the club during staffed hours. Check your club location page for hours.
Does Fit4Less offer personal training and child minding?
In order to keep membership prices low, Fit4Less does not offer these services. However, if these are requirements for you achieving your fitness goals, check out options available at GoodLife Fitness.
What’s the difference between the Black Card membership and the 4Less membership?
In addition to 50+ pieces of cardio equipment, strength and training equipment, free weights (and more!), Black Card Members may enjoy additional in-club amenities, such as unlimited use of Hydro Massage Beds and Massage Chairs, free tanning, and access to any Fit4Less location in Canada. Check here for a full list of Black Card benefits.
How do I get a Fit4Less t-shirt or bag?
As a Black Card member, you receive a t-shirt and bag as a gift for joining! If you’re not a Black Card member, you can purchase a t-shirt or bag for $10+applicable tax, each.
How do I get my membership card?
Let’s get you started! Come into your home Fit4Less club and pick up your membership card during staffed hours. One of our friendly Hosts can’t wait to show you how it works.
Can I work out on holidays?
COVID-19 Update: Holiday hours may vary during Phase 1 of reopening. Please find your Home Club here for updates!
I signed up online, how do I get my membership card?
When you sign up online, you'll receive a confirmation email with your membership contract and instructions to get your card. Depending on your home club, you will either retrieve your card from a self-service kiosk located at the club, or from one of our friendly Hosts - but don't worry, this will all be detailed in your confirmation email!
What if I can’t figure out how a machine works?
There are small instructional visuals on all machines to help you out! If you're still unsure how a machine works, a Host would be happy to give you a full walk-through.
Do I need to bring my card every time?
A membership card is always required to enter a club. If a Fit4Less member or Black Card Friend does not have the membership card with them they will not be granted access into the club.
What do I do if a machine is broken?
If something isn't working properly, you can inform our Host that the machine is down so we can get maintenance out right away to fix it. If you require the machine for your workout, our Hosts would be happy to suggest an alternate workout that works the same muscle.
Can I record my workouts or take pictures?
You can, who doesn't love to share their gym progress! If you choose to use your camera, we ask that you not capture other members in pictures due to privacy issues.
Do you offer any promotions or discounts?
Instead of offering one time discounts or deals, we keep prices low and affordable year-round with memberships starting at $5.99 every two weeks plus a $44 Cleanliness Fee and applicable tax (a $44 Annual Cleanliness Fee is charged on your anniversary date).
Do your clubs have Wi-Fi?
We don’t currently offer Wi-Fi at our Clubs.
What payment methods do you accept?
In-club purchases such as tanning lotion or cooler drinks can be made through debit or credit card. When paying for a membership the options vary depending on the membership type selected. Commitment and No Commitment memberships are paid using pre-authorized payments taken directly from your bank account. The fee due at the time of joining can be paid using debit or credit card, Interac Online or using the bank account provided. 1-Year Paid in Full memberships are paid using debit card, credit card or Interac Online.
Can you change the channel on the TVs?
The TV channels are preset and can’t be changed by Hosts. We try our best to select channels that appeal to a wide variety of audiences.
How does the Cleanliness Fee on the 1-Year Paid in Full membership work?
When purchasing a 1 Year Paid in Full membership, a $44 Cleanliness Fee is applied. This fee is paid at the time of joining and, should you choose to renew your membership, at the time of renewal.
Can I get a towel if I decide to shower?
In order to keep prices low, we don't offer towel service. Instead, we leave it up to members and guests to provide their own towels.
COVID-19 Update: Showers are closed during Phase 1 of reopening.
Can I pay for the year up-front with a commitment membership?
Absolutely! If you sign up for a PAP membership, you can put a credit of 1 year of membership fees on your account. This results in your payments being made without any withdrawals from your bank card. You will still need to enter banking information at the time of joining.
Do your clubs have water fountains?
This amenity varies depending on location. You can also purchase cooler drinks in-club to help keep you hydrated.
How can I update my info?
You can change any personal or banking information by submitting a request in-club with one of our friendly Hosts, or you can call the club by finding the phone number here!
What do I do if there’s an emergency during unstaffed hours?
Clubs with unstaffed hours either have: Emergency Response Stations with audio/video communication to a live agent or emergency dispatch; Panic Buttons that will send a signal to police services.
Can I transfer my membership over to someone?
Our memberships are non-transferable, but with Black Card Friends, a friend or family member can use your membership if you’re not! They'll simply need to login and book a workout on their account.
Can I use chalk in the weight area?
We ask you not to use chalk because of any possible allergies from other people in the club, and our commitment to keeping our clubs clean and allergen-free.
Can I transfer my 4Less membership to another club?
When choosing a 4Less membership, you are committing to the selected club as your home location. Transfers of your membership to other locations are not permitted. If you would like to use other Fit4Less locations, you may upgrade to a Black Card membership.
Where can I put my personal belongings during my workout?
Please feel free to use our lockers during your workout, we just ask that you provide your own lock! Please note that any items left over night will be removed.
Does Fit4Less offer short-term memberships?
Great news! All new memberships (with the exception of 1 year paid-in-full) are no-commitment!
Do I need indoor shoes?
Absolutely! Not only will indoor shoes help you with your workout, it’ll also help keep the club clean! You can store your outdoor shoes in a locker, or on the shoe rack.
What do I need to use the Black Card amenities?
A Black Card Member must show their membership before using any of the amenities. When tanning, photo ID is required in addition to the Black Card membership.
What should I wear to work out? Do I need to bring anything?
We are a no judgement gym, so wear what makes you feel good, and the people around you feel comfortable. Tops, such as t-shirts or tank tops, and bottoms, such as shorts or workout pants, are required. Comfortable, breathable clothing and indoor running shoes are a good place to start. We recommend that you always bring a lock for use of our free lockers, a water bottle to hydrate, and a towel for drying off.
When do the Black Card amenities turn off?
Tanning Beds and showers are closed 30 minutes prior to unstaffed hours*. To find your club’s staffed hours, please visit Fit4Less.ca/locations.
*At select locations, all amenities turn off 30 minutes prior to unstaffed hours. Please see a Host for details.
COVID-19 Update: All Black Card amenities will close 30 minutes prior to the club closing to ensure daily deep cleaning occurs.
What’s a Hydro Massage Bed?
Our Hydro Massage Beds are perfect for relaxation and post-workout recovery. The combination of hot and cold water is used to localize pressure on sore spots and loosen up your muscles. To check if your Club has this Black Card Amenity, please visit Fit4Less.ca/locations.
When can I use the Black Card amenities?
The Black Card amenities are only available during staffed hours. Please note that tanning beds and showers close 30 minutes prior to unstaffed hours* for a daily deep clean. To find your club’s staffed hours, you can visit Fit4Less.ca/locations.
*At select locations, all amenities turn off 30 minutes prior to unstaffed hours. Please see a Host for details.
COVID-19 Update: All Black Card amenities will close 30 minutes prior to the club closing to ensure daily deep cleaning occurs.
What’s the 30 Minute Express Circuit?
This is a circuit designed to give you the ultimate full body workout! There is a designated area for this circuit with all the machines labeled and detailed with what muscle is being worked, as well as how to use the machine. Visit Fit4Less.ca/workouts for more information.
What’s a “Black Card Friend”?
Black Card members can share their card with friends and family who are the age of majority or older as stated in their province. The Black Card Friend has access to the home Fit4Less club of the Black Card member and other amenities available to 4Less members. Black Card Friends must register on their first visit during staffed hours and may not access the club at the same time as the Black Card member.
What do I need to use the tanning beds/booths?
In addition to your Black Card membership, any member who appears to be less than 25 years old will be required to show photo ID. All tanners must: be the age of majority in the province where the club is located, follow SMART Tanning Guidelines, wear tanning goggles every time they tan, and space their sessions at least 48 hours apart.
How can I share my Black Card membership?
Simply give your membership card to your friend or family member. On their first visit they will be asked to sign a Health History form. Only ONE person per Black Card is allowed in the club at a time. Remember your Black Card Friend must be age of majority in the province of residence and may choose to purchase Black Card amenities on a per use basis.
COVID-19 Update: All Black Card Friends must have the Black Card member book their workout time slot online prior to coming to the club.
Where’s the closest Fit4Less to me?
What Black Card amenities does my club have?
The Black Card amenities vary from club-to-club. You can contact your club to inquire about what amenities are available. To find your club’s contact information, please visit Fit4Less.ca/locations.
How can I contact my club?
You can get a hold of your club via phone number. To find this information, please visit Fit4Less.ca/locations and locate your Home Club.
Does the Black Card Membership give me access to EconoFitness?
The Black Card Membership gives members access to all Fit4Less Clubs across Canada. At this time, your Fit4Less membership will not work at EconoFitness in Quebec.
Can I bring a guest?
If you would like to bring a guest with you, there is a guest fee of $12 + applicable taxes per visit. Please note that guests under 16 years of age are not permitted.
COVID Update: Guest Passes are currently unavailable. Thank you for your understanding!
Can I upgrade my membership?
Absolutely! There are so many great benefits to becoming a Black Card member! You can upgrade your Fit4Less membership by sending a request to Membership Changes. Check out the Black Card benefits here.
Will my contract end at the end of my commitment period?
If you have a 1-Year Paid in Full membership, your membership will end at the conclusion of the commitment (contract) period. If you have a No Commitment or Commitment (Preauthorized Payment) membership, your membership will continue on a month-to-month basis unless we are notified of your cancellation. To cancel outside a commitment period, we will need 30 days’ notice to cancel.
Please note that new memberships are now no-commitment (with the exception of 1-year paid-in-full).
What’s different for a Happy Minor?
Happy Minors may only use a Fit4Less club as a 4Less member, and are to access the club during staffed hours only. Check-ins must be at least 30 minutes prior to staffed hours ending. Access to massage chairs and hydro massage beds may be purchased for $5+tax.
Where can I check the terms of my membership?
You can check the terms of your membership by looking at your Membership Agreement, which was emailed to you at the time of signing up.
I doubled scanned my membership card and can’t get in!
There is a 30 Minute Pass Back Rule that blocks your card from being scanned more than once within 30 minutes.
How do I Lock in my Rate?
The option to Lock in your Rate is an opt-in option when signing up. By Locking in your Rate, you’re ensuring that your original membership rate never increases for as long as you maintain your membership. This is charged on January 1st, April 1st, July 1st and October 1st.
I just purchased a membership but need to cancel, what do I do?
If you need to cancel your membership immediately after purchasing it, you may review your contract in accordance to the Consumer Protection Act in your province. You may request a cancellation at your Home Club in person or by calling your Home Club directly. You can find the phone number by searching for your club here.
Can I downgrade from a Black Card to a 4Less membership?
Downgrades are only possible if you have a Commitment Black Card Membership that is outside of the one-year commitment period.
Can I put my membership on freeze (hold)?
COVID-19 Update: We know you may feel uncertain about returning to the gym at this time. In order to allow peace of mind, we are allowing temporary membership freezes to give you time to adjust. Freezing your membership will ensure your rate stays the same for the amount of time your membership is frozen. Please send a request through our Membership Changes form to place out membership on freeze.
How do I cancel my membership?
You may cancel your membership in-club, or over the phone by finding the phone number here. We require at least 30-days' notice to cancel your membership. If you are still in your commitment period, you’re required to pay out the year. If you purchased a 1-Year Paid in Full membership, your membership is non-refundable.
Black Card members who have a 'No Commitment' membership or those who purchased a membership as of June 22, 2020 (excluding 1-Year Paid in Full memberships), may cancel their membership at any time with 30-days notice.
Can I use my Fit4Less Membership at GoodLife clubs?
A Fit4Less membership provides access to Fit4Less clubs only. Similarly, a GoodLife Fitness membership provides access to GoodLife clubs only.